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Help centre: ShopBack New Zealand
Troubleshooting help
Troubleshooting help
If you're stuck on a problem, here's where you can get help.
Account and login issues
Did not receive reset password email
Did not receive OTP or verification email
Problems logging in
Account already exists
Unable to verify account
Merge accounts
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Shopping-related issues
ShopBack browser extension not working
Store no longer available
Redirect errors while shopping online
Cashback issues
Withdrawal not received
Cashback status issues
Missing or incomplete Cashback
Rejected Cashback and appeals
Problems verifying or added wrong withdrawal info
Withdrawal adjustment and rejection
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