Why is my Cashback rejected?
If your Cashback has been rejected, let’s help you figure out why and what you can do.
Reasons for Cashback rejection
Your Cashback could've been rejected for the following reasons:
- Your order was canceled, exchanged or returned. For travel merchants, it will be cancellations, no-shows or amendments post-online booking.
- You clicked on links on third-party offer sites before or during your purchase process.
- You used a Promo code not advertised on ShopBack. For some partner stores, this may disqualify your Cashback.
- You may not have fulfilled other requirements or terms and conditions for the partner store. Check the store page on ShopBack to be sure.
How to appeal rejected Cashback
To contest a rejected cashback, you can appeal by following the steps provided.
- Go to your Cashback Overview.
- Find the rejected Cashback that you'd like to appeal. You can search by month, Cashback status, or store name.
- Tap the drop-down arrow to see the reason behind the rejection and the option to appeal.
- Select You believe this should not be the case? and fill in the form.
We’ll get back as soon as possible via email.
- Go to your Cashback Overview.
- Find the rejected Cashback that you would like to appeal. You can search by month, Cashback status, or store name.
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Click on the drop-down to see the reason behind the rejection and the option to appeal.
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Click You believe this should not be the case?, and fill in the appeal form.
We’ll get back as soon as possible via email.