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ShopBack Privacy Policy

Updated

ShopBack Personal Data Protection Policy

Privacy Notice

We at ShopBack respect the privacy and confidentiality of the personal data of our clients, customers, visitors and all others whom we interact with in the course of providing our services. While we are driven by the goal of providing customers with an enhanced shopping experience, we also understand that a key concern that customers may have is the safety of their personal data.
To begin with, we only collect such personal data that is necessary to provide you with the services that you have requested, understand your needs, and serve you better as a whole. We provide to our merchant partners only such information as is necessary to allow us to verify and track your rewards.
For example, we utilise cookies (that are necessary for the service requested by you) to track your transactions with our merchant partners because such information is necessary to enable us to validate and credit cashback into your ShopBack account.
Where possible, we limit any personal data provided to third parties to an aggregate level.
We do not under any circumstances sell your information.
We are committed to implementing policies, practices and processes to safeguard the collection, use, and disclosure of the personal data you provide us, in compliance with the applicable personal data protection legislation.
Set-out below is our detailed privacy policy. You may rest assured that ShopBack takes privacy and security seriously and is receptive to any feedback on these issues. If you have any queries, comments or concerns, or otherwise require any help, please feel free to contact us at care@shopback.co.nz or at dpo@shopback.com.
The ShopBack Team

ShopBack’s Privacy Policy

The purpose of this document is to inform you as to how ShopBack manages, collects, uses, and discloses Personal Data (as defined below) relating to you as user of our cashback services via our various platforms including our website, extension for desktop web browsers (“web extension”), software applications, mobile applications and other platforms (the “ShopBack Platforms”).

Personal Data

In this Personal Data Protection Notice, “Personal Data” refers to any data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which we have or are likely to have access, including data in our records as may be updated from time to time.

Collection of Personal Data

Typically, ShopBack will collect Personal Data relating to you directly from you or a third party when you:

  • Create a ShopBack account on the ShopBack Platform;

  • Register for our services, use our services (such as by making an order on or through our ShopBack Platforms); and/or submit any forms or use any portals relating to any of our products and services;

  • Send/or submit any forms or use any portals relating to any of our products and services;

  • Creation of an order via any of the ShopBack Platforms;

  • Provide your contact details as an authorised representative(s) of your company;

  • Leave your contact details with us after attending our events e.g. marketing or community events and seminars whether on behalf of yourself or as a representative of another entity;

  • Leave your contact details with us after visiting, using or installing (as the case may be) our websites, portals, mobile applications, social media platforms and web extension, or make enquiries via any other portal;

  • Sign up for alerts or newsletters or respond to our marketing collaterals e.g. advertisements, brochures or flyers;
  • Contact us with enquiries or requests for assistance or interact or communicate with us or our employees, e.g. via our online interface, email, telephone calls, faxes, text messages or face-to-face meetings;
  • Participate in competitions, lucky draws, surveys, or other such events;
  • Make an order via our ShopBack Platforms and from our merchant partner’s website; and

  • Are referred to us by business partners or third parties, or where you create an account and connect to our ShopBack Platforms using the credentials of a social networking site such as Facebook, and in such case we will access and/or receive your personal data (including but not limited to your name, email, gender, birthday and other information you make available on such social networking site) from such social networking site in accordance with their terms and conditions.

You are required to provide us with such Personal Data as is needed for entering into, performing and termination of your contract with us for providing our services via the ShopBack Platforms or that we need to comply with our legal obligations. If you do not provide us with your Personal Data, we may not be able to enter into or fulfill our contract or provide our services to you.
For example, most internet browsers provide you the option to turn off the processing of all cookies, which would include cookies necessary to provide the service requested by you, but this may result in the loss of functionality, restrict your use of the website, and/or delay or affect the way in which it operates. In particular, it would not allow us to track your transactions with our merchant partners and this would mean that we would be unable to credit you with cashback or otherwise provide you with the products and services that you have requested.

Types of Personal Data we use

The Personal Data that ShopBack may collect from you will depend on the products, services, and promotions that you use or subscribe to. The Personal Data collected may include information relating to you, depending on the type of service you use:

  • Identity and contact details: This may include your full name, local device ID, contact information (such as your address, email address or telephone number), gender, date of birth.

  • Device information: location, DeviceID, device information such as device characteristics, configuration, and other data describing device information, IP address.

  • Payment: payment-related information (e.g. bank account details or details of your account with a payment service provider such as PayPal, or your credit card/debit card information).

  • Interactions with us: This includes recordings of emails you sent, and other records of any contact you have with us.

  • Account: Details relating to your ShopBack account, such as your cashback balance and information on your transactions (e.g. merchant partner, amount spent, date of purchase, payment methods, product purchased) and purchases with us.

  • Preferences: This includes details that you have shared with us as to how you would like to be contacted, and your preferred products and brands.

  • Location: Some of the services we provide depend on your location. In order to work, those services need to know your location. Whenever you open and use or interact with our ShopBack Platforms (incl. our app) on your mobile device or otherwise, we use the location information to tailor our services to your location. The services use your various devices’ ‘background location’, including to send you notifications of offers / plans / interesting things near you. If you have ‘background location’ turned on, our ShopBack Platforms will from time to time tell us about your device’s location even if you are not directly interacting with our ShopBack Platforms.

  • Use of our services: This includes using cookies, our web extension or other browser related methods to track information relating to your interaction with our and our merchant partners’ websites (e.g. the pages within our website that you visit, the time spent on those pages, items and information searched on our site, access time and dates, webpages you were visiting prior to our site, and information relating to clicks and redirects), as well as data related to your transactions with our merchant partners and partners (Including any Order Reference / Order ID).

For the avoidance of doubt however, ShopBack’s web extension does not track your search engine history, emails or your browsing data on any site that is not one of ShopBack’s merchant’s sites or where it is not related to ShopBack’s product or services. When you are on one of our merchant’s sites, ShopBack will only collect information about that site that lets us calculate and validate with the merchant the rewards due to you and such coupons or promos that are applicable to you. Please see below for a further explanation of how our web extension operates and what data it collects.
Apart from collecting the above Personal Data directly from you or your authorised representatives, ShopBack may also collect Personal Data from third parties (such as our business partners, Google, social media providers, or fraud-prevention agencies), or from publicly available sources.
In addition, ShopBack uses “cookies”, which are small data files sent to your browser to store and track information about you when you enter our website. Some cookies are strictly necessary for the services we provide to you, e.g. to track your access to the ShopBack Platforms and subsequently the merchant partner’s website to accurately track your cashback.

Use of the ShopBack Web Extension / Button

ShopBack’s web extension only collects data on shopping sites that ShopBack works with (i.e. sites of our merchant partners). We do not collect browsing data from your search engine history, any information from your emails or information on websites that do not work with ShopBack.

When you are on one of our merchant partner sites, indicated by a blinking ShopBack icon when you navigate to such a site from our web extension, the web extension will collect information such as the merchant partner’s name, domain and page views that helps us determine if it is a site ShopBack supports, and lets us find you relevant cashback and coupons. In some cases, we also monitor the success or failure of coupon usage to improve our coupon algorithm and the amount saved per coupon to provide you with the best coupons.

ShopBack’s web extension also collects the following information to let us understand how our users engage with our services on our merchant partners’ sites and to ensure our products are working correctly so that you may enjoy a better shopping experience:

  • Browser type
  • Operating system
  • Error Logs
  • Event stamp

Accuracy of Information and Third Party Consent

You should ensure that all Personal Data submitted to us is complete, accurate, true, and correct. Failure on your part to do so may result in our inability to provide you with the products and services that you have requested.
Further, when you provide us with any Personal Data relating to a third party (including your spouse, children, parents, and/or employees), you represent to us that you have obtained the consent of the third party to provide us with their Personal Data.

Security of Personal Data

ShopBack ensures that all Personal Data collected will be safely and securely stored and has implemented stringent measures to secure and protect your information. These include:

  • Using a secure and encrypted connection on all our web pages where you transmit Personal Data.
  • Ensuring that Personal Data relating to you is only stored on servers with proper safeguards to prevent security breaches.
  • Limiting access of information in our systems.
  • Implementing strict verification processes to prevent unauthorized access to Personal Data.
  • Securely destroying your personal information when it’s no longer needed for our business or legal processes.

Why we use your Personal Data (purposes) and on which legal basis

ShopBack collects your Personal Data to enable our services and our ShopBack Platforms to function properly and to help us better understand how they work on different devices and browsers. We may use Personal Data relating to you to for the following purposes and on the following legal bases:

  • Administer and provide our services to you
    Primarily, we use your Personal Data to fulfil and process your orders and cashback. This would include using Personal Data relating to you to track your transactions with our merchant partners, credit cashback rewards into your ShopBack account, and process the necessary payments associated with such transactions made through and to us. It would also include using Personal Data relating to you to activate or deactivate services, provide you with additional products, services, and benefits (such as promotions, loyalty programs, or reward programs), administer (at times in conjunction with our preferred partners) promotional events, contests, competitions, and corporate social responsibility projects, and where necessary collecting and satisfying any debt owed by you and enforcing or defending our rights, contractual or otherwise, including investigations and participating in potential or actual litigation, arbitration or other legal process.
    We use your Personal Data to display our ShopBack Platforms on your devices, including ensuring all functionalities, and to ensure the security of our ShopBack Platforms.
  • Enhance the services we provide you
    We use your Personal Data to investigate complaints, claims and disputes. We also use your Personal Data to improve site and service performance and the delivery of our services, such as when you make inquiries into and provide feedback on our quality of service. We may also use Personal Data relating to you to conduct understand your preferences, develop new products and services, or personalize or otherwise improve the products and services we offer you.
  • Marketing
    It would also include using Personal Data relating to you to deliver relevant advertising (such as that involving details of our or our preferred partners’ products, services, special offers, and rewards), either to our customers generally, or which we have identified may be of interest to you in particular, to deliver periodic newsletters to you with your prior consent or if otherwise permitted under local laws and regulations, or to promote benefits and offer rewards and promotions that you qualify for.
  • Customer Service
    This would include using Personal Data relating to you to respond to requests and enquires made by you (or persons authorised by you), provide you with directory assistance, and provide you with updates relating to our products, services, or policies.
  • Security and Compliance
    This would include using Personal Data relating to you to detect and prevent fraud and other crimes, conducting internal audits, or otherwise meeting legal, regulatory and other requirements (including providing assistance to law enforcement, judicial, and other government agencies, responding to regulatory complaints, making relevant disclosures to regulatory bodies, conducting audit checks, due diligence and investigations, and taking steps which ShopBack considers necessary in the event of a lawsuit or potential lawsuit). It would also include using Personal Data relating to you for the purposes of security and risk management and to ensure the safety and security of our properties and systems.

Sharing of Personal Data - Recipients of your Personal Data

We may share Personal Data relating to you with:

  • Our ShopBack group of companies.

  • ShopBack's business partners, vendors, agents, and service providers who we work with to deliver services you have subscribed to. This would include merchant partners, payment service providers, third party service providers engaged in connection with marketing promotions and services offered by ShopBack or its preferred partners, and third party service providers who provide operational services to ShopBack (such as telecommunications, information technology, payment, printing, billing, payroll, processing, technical services, training, market research, call center or other services to ShopBack, credit or debit card companies, payment gateways, payment processors, third-party payment providers, and fraud risk monitoring and assessment providers). It also includes our professional advisers such as auditors and lawyers and any credit bureau or agency.

  • In the event of an actual or prospective business transaction (such as any merger, acquisition or asset sale) or business reorganization, any business partner, investor, assignee, or transferee and our and their external consultants (e.g. lawyers, management consultants or auditors), experts and other service providers for the purposes of facilitating such a transaction.

  • Relevant regulators, statutory boards or authorities, courts or law enforcement agencies.

Newsletters

When you register as a user on ShopBack, we will also use Personal Data that you have provided to send you promotional material from time to time so as to update you about the latest offers, rewards, deals, products, or services from ShopBack or our preferred partners. You can unsubscribe from our promotional material at any time by configuring your Notification Settings under your Account on our App or Web platforms, or by clicking the unsubscribe function within our promotional e-mails.

Updating Personal Data

You can update your personal information any time by accessing your account on ShopBack website. If there is any Personal Data relating to you that you are unable to update through the ShopBack website and which you wish to make corrections to, you may contact us at care@shopback.co.nz or live chat agents and we will be glad to help you as best as we can.

Respecting your Consent and Access to Personal Data

If you wish to access the Personal Data that we have relating to you, inquire about the ways in which Personal Data relating to you has been or may have been used or disclosed by ShopBack within the past year, or wish to withdraw your consent to our use of such Personal Data, you may contact us (and our Data Protection Officer) at care@shopback.co.nz or dpo@shopback.com. We will seek to attend to your request as best as we reasonably can. Kindly note however that we may have to charge you a reasonable administrative fee for retrieving Personal Data relating to you.

Withdrawal of consent and deletion of personal data

Please note that upon withdrawal of your consent to our collection, use and disclosure of your information at any time (by contacting us as prescribed above at care@shopback.co.nz or dpo@shopback.com or where applicable, by uninstalling the web extension), we will cease to retain your personal data, or may remove the means by which the data can be associated with you, when it is no longer needed for any business or legal purposes, such as where necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws. We will dispose of or destroy such documents containing your personal data in a proper and secure manner.

If you withdraw your consent to our use and/or disclosure of Personal Data relating to you, depending on the nature of your objection, we may not be in a position to continue to provide our products or services to you or perform on any contract we have with you. Our legal rights and remedies are expressly reserved in such event. We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.

Changes to the Personal Data Protection Policy

ShopBack reserves the right to modify and update this Privacy Policy at any time to ensure that it is consistent with industry trends and/or any changes in legal or regulatory requirements. Subject to your rights at law, you agree to be bound by the prevailing terms of this Privacy Policy as updated from time to time on our website. Any changes to this policy will be published on our website.

Governing Law

This Privacy Policy and your use of this website shall be governed in all respects by the laws of the country which you are in.

Last Updated 15/04/2024

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